Mac Installer Log Tutorial

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eric_telemaque
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Joined: Tue Jan 31, 2012 1:10 pm

Mac Installer Log Tutorial

Postby eric_telemaque » Mon Feb 06, 2017 4:32 pm

Hi,

I'll be posting some illustrated “how-to's” regarding certain support requests that we get once in a while.
So people can be directed to a quick common reference, here's the first installment of the series :)

Mac users having certain issues may be asked by Plogue Support to send them installer logs. Getting those can be tricky so we have a few screenshots for you. This example shows Alter/Ego, but it works the exact same way with any Aria product delivered as a PKG file.

Once installation has started, select Installer Log in the Window menu

instl-log-Step-1.jpg
instl-log-Step-1.jpg (281.55 KiB) Viewed 572 times


This will pop up the log recording window. In order to know what's going on, you need to select Show All Logs in the Detail Level drop-down

instl-log-Step-2.jpg
instl-log-Step-2.jpg (248.1 KiB) Viewed 572 times


Once the installation is complete DO NO CLOSE ANYTHING YET! You have to save the log first and close the Install dialog at the very end.

instl-log-Step-3.jpg
instl-log-Step-3.jpg (192.83 KiB) Viewed 572 times


All that's left to do is to send us that file as requested. Any questions?
Éric Patenaude,
Plogue Art et Technologie Inc. Montreal.
http://www.plogue.com

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