Having trouble removing ALYS

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steve_atx
Posts: 1
Joined: Tue Mar 22, 2016 8:27 am

Having trouble removing ALYS

Postby steve_atx » Tue Mar 22, 2016 7:05 pm

I've tried to remove my demo of ALYS by deleting the folder /Library/Application Support/VoxWave and then when I load Alter/Ego it sees that ALYS is gone and asks me if it wants to delete it. After saying yes and then relauching Alter/Ego again, it still continues to prompt me and still asks if it wants me to delete ALYS. Does anyone have a suggestion how to completely remove it and stop getting Alter/Ego to complain (probably I didn't delete ALYS the right way in the first place :))

davidv
Site Admin
Posts: 1567
Joined: Tue Mar 02, 2004 7:23 pm
Contact:

Re: Having trouble removing ALYS

Postby davidv » Wed Mar 23, 2016 9:37 am

Hello

We have confirmed the issue. Future Mac installers of ALYS will not have this issue.
For now one thing you can do is to either

(Drastic solution)
delete ~/Library/Preferences/com.plogue.aria.plist
(Extremely important NOT the system /Library folder, the USER/Library folder)

Careful solution edit ~/Library/Preferences/com.plogue.aria.plist and only remove Products/2402 from the plist.
Cheers
David Viens,
Plogue Art et Technologie Inc. Montreal.
http://www.plogue.com


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